Sixyearsspentononeproblem:themomentacitizenmeetsgovernment
Seba Prime Ltd. was established in Dhaka in 2020 with a single objective — to remove friction from the point at which citizens interact with the state. The Citizen Service Network is not a response to a tender; it is the product of six years of continuous research, revision, and preparation for exactly this deployment.
Principles the architecture is built from
Local government first
Citizens meet the state at the Union Parishad, the Pourashava, the City Corporation. Improving that tier improves the most interactions for the most people — so that is where we build.
Trust through removal
Automating service delivery removes the discretion and manual handling that delay and informal payment depend on. Transparency here is structural, not aspirational.
Nothing held hostage
No citizen data in our custody, no public funds in our accounts, no lock-in by design — source code and documentation go to the Ministry.
A delivery organization, not a project team
A system spanning 4,900+ institutions is delivered by six departments with clear ownership across the project lifecycle.
Project Management
Owns the delivery schedule, Ministry coordination, and the one-month pilot timeline.
Software Engineering
Builds the citizen portal, the institutional portal template, and the monitoring dashboard.
Quality Assurance
Functional, security, and load testing — with emphasis on the payment and BIDA integrations.
DevOps & Infrastructure
Provisioning, rollout automation, uptime, and incident response inside Government Datacenters.
GovTech Liaison
Day-to-day coordination with the Ministry, BIDA, Sonali Bank, and every dependent agency.
Support & Training
Onboards administrators at every institution and runs the post-go-live support channel.
Priced for implementation, not for margin
The objective is the successful nationwide operation of the system. The charge is set deliberately below the standalone cost of running infrastructure at this scale.
Evaluate the platform yourself
Walk the full journey, or reach the team directly — we remain at your disposal to present, clarify, and begin.